VOW Claim Policy

To ensure that our customers receive proper assistance, VOW accepts claims
for products that are damaged, defective, or have issues caused by
manufacturing or delivery.

1. Claim Period

Customers may report a product issue or submit a claim within
7 days from the date the product is received.

2. Eligible Claims

Claims may be submitted in the following cases:

  • The product is damaged during delivery.
  • The product has a manufacturing defect or is defective upon arrival.
  • The customer receives an incorrect product.

3. How to Submit a Claim

Customers should contact VOW and provide the following information:

  • Full name
  • Order number
  • Description of the issue
  • Photos or videos showing the problem
  • Photos of the packaging, if the product was damaged during delivery

4. Claim Review

After receiving the required information and supporting evidence, VOW will
review the issue and assess the claim on a case-by-case basis.

5. Return Policy

VOW does not accept general product returns.
However, if a product meets the conditions for a claim, customers may
contact us within the specified claim period for further assistance.

6. Important Notice

Please inspect your product upon receipt and report any issues within
7 days from the date of delivery. Claims submitted after
this period may be considered on a case-by-case basis.

Contact Us

Phone: 087-428-9456

Email: vowgroup168@gmail.com